Frequently Asked Questions (FAQ)

1. What types of products do you sell? We specialize in selling high-quality makeup and cosmetic products, catering to all your beauty needs. From foundations to lipsticks, eyeliners to blushes, we have a wide range of products for every makeup enthusiast. 2. Are your products available online only? In addition to our online store, our products are also available on Amazon, Flipkart, and Meesho, making it easy for you to purchase from your preferred platform. 3. Do you ship across India? Yes, we offer delivery services across India. No matter where you are located, you can order from our website and get your favorite beauty products delivered right to your doorstep. 4. What payment methods do you accept? We accept a variety of payment methods including credit/debit cards, net banking, UPI, and popular digital wallets. You can also choose to pay via Cash on Delivery (COD) if available in your area. 5. How long will it take for my order to arrive? Typically, orders are processed within 1-2 business days and delivered within 3-7 business days, depending on your location. During festive seasons or special sales, delivery times may vary slightly. 6. Can I track my order? Yes, once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to monitor the status of your delivery in real-time. 7. What is your return policy? We offer a 7-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service within 7 days of receiving the product for a return or exchange. 8. How do I initiate a return or exchange? To initiate a return or exchange, please contact our customer service team with your order details. We will guide you through the process and arrange for the product to be picked up from your location. 9. Are your products authentic? Yes, all our products are 100% authentic. We source them directly from reputable brands and suppliers to ensure you receive only genuine products. 10. Do you offer any discounts or promotions? We regularly offer discounts and promotions on our products. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and offers. 11. How can I contact customer service? You can reach our customer service team via email at ks.karanenterprises@gmail.com or by calling our helpline at +91-8283998559. We are available from Monday to Saturday, 10 AM to 6 PM. 12. Can I cancel my order after placing it? You can cancel your order within 24 hours of placing it. If the order has already been shipped, we might not be able to process a cancellation, but you can return the product after delivery. 13. Is it safe to shop on your website? Yes, our website is secure and we use advanced encryption technology to protect your personal and payment information. 14. Do you have a physical store? Yes, we have a physical store located in E8/165, Gali No.5, Bhalla Colony, Chheharta, Amritsar-143105. You are welcome to visit us and explore our range of makeup and cosmetic products in person. 15. How can I stay updated on new arrivals and special offers? You can subscribe to our newsletter or follow us on social media platforms like Facebook, Instagram, and Twitter to stay informed about new arrivals, exclusive offers, and more.