Shipping Information
1. Shipping Destinations
We currently ship to all locations across India. No matter where you are, you can enjoy our wide range of makeup and cosmetic products delivered right to your doorstep.
2. Shipping Charges
- Standard Shipping: Free
- Express Shipping: Free
3. Shipping Timeframes
- Standard Shipping: Orders are typically delivered within 3-7 business days.
- Express Shipping: Orders are typically delivered within 2-4 business days.
4. Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number. You can use this number to track your order in real-time through our courier partner’s website.
6. Delivery Partners
We partner with reliable courier services to ensure your products reach you safely and on time. Our delivery partners include Delhivery and BlueDart.
7. Delayed or Lost Orders
While we strive to deliver your orders within the stipulated timeframes, there may be rare instances of delays due to unforeseen circumstances. If your order is delayed or lost, please contact our customer service team at ks.karanenterprises@gmail.com or call us at +91-8283998559, and we will assist you promptly.
8. Incorrect or Damaged Items
In the unlikely event that you receive an incorrect or damaged item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a refund at no additional cost.
9. Order Modifications
Once your order is placed, modifications such as changes to the shipping address or adding/removing items are not allowed. If you need to make changes, please cancel the order within 24 hours and place a new one.
10. Shipping Restrictions
Please note that we do not ship to PO boxes or military addresses. If you have a special request regarding delivery, please contact our customer service team before placing your order.
11. International Shipping
We currently do not offer international shipping. Our services are limited to customers within India.
12. Contact Us
For any further questions or concerns about shipping, please reach out to our customer service team at ks.karanenterprises@gmail.com or call us at +91-8283998559. We’re here to help!